If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 7 days of receiving your order. You can return your product for store credit or a different product.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions.
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To start a return/exchange, you can contact us via WhatsApp 0551111693. If your return is accepted, we’ll send you a confirmation
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
- It takes around 7 days to fulfil your request to return/exchange
- Additional delivery charges may be applied
If you still have questions, contact us via WhatsApp 0551111693